Privacy Policy

Horn Autoparts (“Horn Autoparts”, “we”) sources vehicle parts from suppliers abroad and delivers them to customers in Somaliland. This policy covers our mobile app and website. For anything in it, write to privacy@hornparts.com.

• Your account: name, email address, phone number and city. Your password is stored in scrambled form, so nobody at Horn Autoparts can read it.
• Orders and delivery: what you ordered, your delivery address and contact number, the status of your order and payment, and the Zaad payment reference you pay with. We never see your Zaad PIN or any card or mobile-money login.
• Your vehicle and what you need: make, model, year, VIN (the vehicle identification number), the parts you're after, any notes, and photos you choose to attach.
• Messages and problem reports: what you write to us, with any photos you add.
• Notifications: if you allow them, a code that identifies your phone so we can send alerts about your orders and quotes, and a history of the alerts we sent.
• Basic technical records: our servers and hosting provider keep standard logs (such as IP address and time of a request) for security and to fix problems.

We use a cookie to keep you signed in and a little storage on your device to remember things like your language and what's in your cart. We do not use advertising or analytics cookies.

The app can read your vehicle's VIN with your camera so you don't have to type 17 characters. Here is exactly how it works:

• It only happens when you tap Scan VIN. The app asks for camera access at that moment, and you can say no and type the VIN instead.
• You can photograph the VIN, scan its barcode, or choose a photo you already have. Choosing a photo only gives the app that one picture, not your whole library.
• The reading is done on your phone, using Google's on-device ML Kit tools for text and barcodes. The photo is not uploaded to us or anyone else and is not saved to your photo library. The phone may keep a temporary copy in the app's private storage, which the phone clears automatically.
• You always see what was found and can correct it. Only the VIN you confirm is sent to us, as part of your request — the same as if you had typed it.
• Google's ML Kit sends Google anonymous technical information about how the tool ran — such as your phone model, system version, app version, performance figures and an installation ID. It does not send the photo or the text it read.
• You can switch the camera off for Horn Autoparts at any time in your phone's Settings. Everything still works; you'll just type the VIN.

• To find and quote parts for your vehicle, check that they fit, take your order, confirm your payment and deliver it.
• To keep you informed — order updates, quotes ready for you, and reminders when an invoice or quote is close to expiring.
• To answer your messages and problem reports and put things right.
• To keep the service safe, prevent fraud and fix faults.

We don't sell your information, and we don't use it for advertising or tracking.

• Our delivery team: your name, phone number, delivery address and what is being delivered.
• Suppliers and our freight partner: only what's needed to source and ship your part — the part and vehicle details (including the VIN where a supplier needs it to confirm fit) and the shipment itself. They don't get your payment details.
• Companies that help us run the service: Google, whose Firebase Cloud Messaging carries notifications to your phone (the text of the notification passes through Google's servers) and whose ML Kit does the on-device VIN reading described above; and the hosting provider that stores our data.
• WhatsApp: we send order updates (stock confirmed, payment received, shipped, delivered) to your phone number on WhatsApp, and messages you send us there reach our team. WhatsApp (Meta) carries these under its own terms. If you tap “Share on WhatsApp” on an invoice, the invoice details go to whoever you pick.
• Authorities, where the law requires it, or to protect people's safety and our rights.

We keep your account details while your account is open. Order and invoice records are kept as long as we need them for accounting, warranty and legal reasons. Other information is kept until you ask us to delete it. When we delete something, it can remain in routine backups for a short time before those are overwritten.

Everything between your phone and our servers is encrypted (HTTPS). Passwords are stored scrambled. Only our own staff can see customer details, and each person only sees what their job needs. No system is perfectly secure, but we work to protect your information and will tell you if something goes wrong that affects you.

• Ask to see or correct your information by emailing privacy@hornparts.com. We'll confirm it's you and then do it.
• Delete your account and information yourself at any time on the Delete my account page (in the app: Account, then Delete my account). If you can't sign in, email us and we'll do it for you.
• Notifications: turn them off in your phone's Settings at any time.
• Camera and photos: allow or block them in your phone's Settings. You don't need either to use Horn Autoparts.
• Your choice matters: declining a permission never stops you ordering — it only means you do that step by hand.

Horn Autoparts is for people buying parts for vehicles and isn't aimed at children. If you think a child has given us their details, tell us and we'll remove them.

Our service providers, including Google, may handle data on servers outside Somaliland. We only use providers that protect it to a proper standard, and only for the purposes described here.

If we change how we handle your information we'll update this page and its date, and tell you in the app when the change is significant.

Privacy questions or requests: privacy@hornparts.com. General help: support@hornparts.com, or message us in the app.